Get Quotes Terms

1. What the service is

When you send a request through our Get Quotes form, we look for suppliers (organic or conventional) that can supply what you asked for, on our platform and elsewhere, and introduce you to the ones that want to quote.

2. It's free

You never pay us anything for this service, whether or not you end up ordering.

3. Your details

We may contact you about your request. We share your request and contact details only with suppliers we have matched to it (usually 3 to 5) who have agreed to these terms, so they can send you quotes. Suppliers may only use your details to respond to your request and do business with you. Please give a working email address: if we can't reach you, we can't help.

4. What we don't do

• We don't guarantee that suppliers will quote, or what they will offer.
• We are not a party to any purchase. Price, quality, certification, delivery and payment are agreed between you and the supplier, so please make your usual checks (certificates, samples, references) before ordering.
• You are under no obligation to order from anyone we introduce.

5. How an introduction works

When we think your company can supply a buyer's request, we email you a summary of it without the buyer's contact details. You accept these terms for that buyer by replying "YES" (or otherwise confirming in writing). Your reply is our record of the agreement, and we then introduce you to each other. Each introduction is a separate agreement under these terms.

6. The fee

• If the introduced buyer places an order with you, you pay us 3% of the value of the first order, with a minimum fee of US$100.
• The order value is the price of the goods, not counting shipping, insurance, duties or taxes.
• The fee is charged on the first order only. Repeat orders from the same buyer are free.
• The fee applies if the first order is placed within 12 months of the introduction, whether the buyer orders from you directly, through a related company, or through an agent acting for either of you.
• No order, no fee. If the buyer doesn't order within 12 months, you owe nothing.
• Fees are in US dollars, plus any GST or similar tax that applies.

7. What these terms don't cover

Enquiries that buyers send you directly from your listing or product pages ("Request a Quote") are not introductions and stay free. These terms also don't change any supplier plan you have with us.

8. Telling us about the order and paying

Please tell us within 14 days when an introduced buyer places their first order, including the order value. We will then send you an invoice, payable within 14 days by card or bank transfer through our payment provider (Stripe). We may ask you from time to time whether an introduction has led to an order; please answer honestly.

9. The buyer's details

Use the buyer's contact details only to respond to their request and to do business with them. Don't pass them to anyone else or add them to marketing lists without the buyer's permission.

10. What we don't do

• We don't guarantee that a buyer will order, or how much they will order.
• We are not a party to any sale between you and the buyer. Price, quality, certification, delivery, payment and any disputes are between you and the buyer.
• We check requests for obvious spam, but we can't verify every buyer. Use your usual checks.

11. Changes and law

We may update these terms; the version that applies to a request or introduction is the one on this page on the day it was sent or accepted. These terms are governed by the laws of Victoria, Australia. Our general Terms of Service and Privacy Policy also apply. Questions: info@globalingredientsgroup.com.